As Carr approached the coffee shop after his half an hour’s walk, he looked through the windows and saw many faces he recognized. He didn’t know what to make of it at first. Apparently, there was a whole posse waiting there for him.
His boss Luke Marklin had asked Jenny Lamey and her three sons, and Officers Knighten, Duffey, Perkinson, and Rhodes from the Pelham Police to wait for his call at a nearby hotel lobby because he had a surprise for Carr. They had received the call and were on their way to the coffee shop so they could arrive before Carr. They all wanted to see his face when Marklin gave him the surprise.
Marklin Wanted to Change an Industry
When Luke Marklin decided to start Bellhop Moving Company in 2017, he was clear about his company’s direction. He was trying to change an industry that was broken, not customer-friendly, and often offered people no support in one of the most stressful moments of their lives – moving from one home to another.
His vision was to transform the way moving is done, all with a lot of heart and a lot of grit, as Marklin said in a later interview with ABC News. So, logically, he was very taken with Carr’s story. When he learned about Carr and what he had done, he was blown away. He couldn’t think of a better story of what his company is all about.
Marklin Calls Walter Carr
A few days later, Bellhops CEO Luke Marklin decided to give Carr a call, and a very important one at that. He introduced himself over the phone, told him that Jenny Lamey had told him his story, and asked him if they could meet in person so he could thank him for what he had done.
Carr agreed, and they decided to meet the next morning at a coffee shop near Carr’s home. It was a 30-minute walk from Carr’s apartment, and of course, he went on foot. It was peanuts for him. Meanwhile, Marklin drove from his hometown of Chattanooga, Tennessee.
An Unbelievable Gesture
The Lamey family, the Pelham Police officers, and Marklin walked out of the coffee shop to meet Carr in the parking lot. Carr was beginning to get nervous – why were they all there? Had he done something wrong? Was he about to get some terrible news? But Carr couldn’t have been more wrong; he was about to be astonished by what his new friends had arranged for him.
The more Marklin thought about it, the more he realized that the only thing stopping Carr from being an excellent worker at Bellhops and further advancing himself professionally was proper transportation. So, he decided to take action.
Carr was Speechless
Carr met his new friends and, with a confused expression, approached and said hello. They all greeted him back happily and stood waiting for Marklin’s next words. Suddenly, Marklin handed Carr the keys to his 2014 Ford Escape SUV and said to him, “It seemed like the car was going to be put to a lot better use by you”.
Walter Carr didn’t know what to say or do; he was completely speechless. The entire group of people cheered and congratulated Carr; they were all so happy to see his face of utter amazement and joy. Marklin further told Carr that they set a really high bar for people at Bellhops, and Walter just blew it away.