Once people read Cindy’s explanation on the online post, they realized how mistaken they had been. There was an outpouring of apologies that brought Cindy to tears, and she finally understood what had happened. What had once been a sea of criticism and hurtful words turned into heartfelt support and words of kindness and encouragement for Cindy and her son.
People began to write angry comments about the restaurant’s awful behavior, and they were outraged that a young boy with autism had been kicked out just for taking pride in his condition. The number of comments was incredible, and word finally reached the restaurant’s social media page.
Living With Autism
When Cindy was pregnant, her doctors informed her that there was a high chance that Callum would be born with autism. But, as hard as it was to hear, she knew it wouldn’t affect her son’s chances of living a good, happy life. She would be right by his side and support him always and learn the best ways to teach and love him.
She was aware that Callum would live a very different life than other people and would have a hard time with things that everybody else found easy, but she was determined not to let this stop him. He had a right to a good and safe life, and that’s exactly what she was determined to give him.
Cindy went back to her social media post and explained what she thought should have been obvious to everybody from the very beginning. She wrote that the reason Callum was wearing that shirt was because he had autism; she pinned the new caption and offered an apology for not having explained this before.
But to her, it was unthinkable that someone without autism would wear such a shirt, and thus she never imagined for one moment this was what other people thought. Cindy was anxious to see how people replied, she had no idea what the internet’s reaction might be.
An Immediate Response
Once the restaurant read the comments online, they knew they were in trouble and had to issue an apology and respond immediately. The way the manager and the waiter of the restaurant had treated Cindy and Callum was appalling, and a clear public relations fiasco for their business.
The restaurant’s reputation was on the line, and if they didn’t make things right, they would probably have to close due to all the public pressure. The restaurant decided to issue an official statement and post it on their social media page, offering a heartfelt apology and explaining that the manager had been fired. And that wasn’t all – the restaurant owners contacted Cindy privately.
A Big Apology
At first, Cindy didn’t even reply to the restaurant’s emails and messages, and she wouldn’t pick up their phone calls. But after days of insistence from the owners, Cindy finally picked up the call and heard a heartfelt apology coming from the other end of the line.
She was at least relieved that people seemed to finally realize the harm they’d caused her son. The restaurant owners explained that they had a surprise planned for Callum and begged her to go back with her son so they could somehow right the mistake they’d made. Despite her anger, Cindy accepted – Callum deserved a public apology.