At first, Cindy didn’t even reply to the restaurant’s emails and messages, and she wouldn’t pick up their phone calls. But after days of insistence from the owners, Cindy finally picked up the call and heard a heartfelt apology coming from the other end of the line.
She was at least relieved that people seemed to finally realize the harm they’d caused her son. The restaurant owners explained that they had a surprise planned for Callum and begged her to go back with her son so they could somehow right the mistake they’d made. Despite her anger, Cindy accepted – Callum deserved a public apology.
A Million Apologies
Once people read Cindy’s explanation on the online post, they realized how mistaken they had been. There was an outpouring of apologies that brought Cindy to tears, and she finally understood what had happened. What had once been a sea of criticism and hurtful words turned into heartfelt support and words of kindness and encouragement for Cindy and her son.
People began to write angry comments about the restaurant’s awful behavior, and they were outraged that a young boy with autism had been kicked out just for taking pride in his condition. The number of comments was incredible, and word finally reached the restaurant’s social media page.
An Immediate Response
Once the restaurant read the comments online, they knew they were in trouble and had to issue an apology and respond immediately. The way the manager and the waiter of the restaurant had treated Cindy and Callum was appalling, and a clear public relations fiasco for their business.
The restaurant’s reputation was on the line, and if they didn’t make things right, they would probably have to close due to all the public pressure. The restaurant decided to issue an official statement and post it on their social media page, offering a heartfelt apology and explaining that the manager had been fired. And that wasn’t all – the restaurant owners contacted Cindy privately.
A Big Gesture
Cindy and Callum were invited back to the restaurant, and he decided to wear his favorite shirt again. Once they arrived, a new manager with a huge smile and a kind voice greeted them at the door and walked them towards their table. He told them to order whatever they liked from the menu, and the meal would be entirely on the house.
Callum immediately smiled and got very excited that he could pick and choose any and all items from the large menu without thinking about the cost. And giving them a free meal wasn’t the only surprise the restaurant had planned for them.
A Significant Donation
When Cindy and Callum had finished their wonderful meal, the waiter arrived at the table and placed a piece of paper on it. For a second, Cindy thought it was a bill, but on closer inspection, she realized it was a check for $5000. The restaurant had made a donation to the known autism advocacy group “Autism Speaks,” in order to show how strongly they felt about supporting Callum and other people with his condition.
They had truly made an effort to correct their mistake. Despite how terrible she and her son had felt that day, the restaurant had gone out of its way to make amends, and Cindy was happy that her son’s condition was getting the awareness it needed. People needed to educate themselves on autism.